Dragonslots Casino Privacy Policy

Who Controls Your Data

The data controller for all information collected through Dragonslots is Latcas B.V., registered at Emancipatie Boulevard Dominicio F. Don Martina 31, Willemstad, Curacao. Latcas B.V. determines the purposes and means of processing your personal data across every part of the platform, from registration through to KYC verification and ongoing account management. As the operator of Dragonslots, and of the associated Hell Spin and Slotsgem platforms under the same Curacao licensing group, Latcas B.V. is the entity responsible for meeting the obligations described throughout this policy.

Where We Process and Store Your Data

Dragonslots processes and stores player data on servers operated outside Australia, since Latcas B.V. is registered and licensed in Curacao and runs its infrastructure accordingly. This means your registration details, transaction records, and KYC documents may be transferred to, and held in, a jurisdiction other than the one you are accessing the site from. Payment processing with providers such as Skrill, Neteller, and our supported cryptocurrency networks can also involve routing data through infrastructure located outside Australia. We apply SSL encryption across all connections carrying this data, and payment transactions run through PCI-compliant gateways, regardless of where the underlying processing takes place.

How Long We Keep Your Data

We retain your account data for as long as your account remains open, and for a further period after closure to meet obligations such as responding to a payment dispute, a regulator enquiry, or a legal claim. Transaction records and KYC documents are kept for a longer period than general profile data, since payment providers and the Curacao Gaming Authority may need access to historical records during that time. Once the applicable retention period expires and no legal or regulatory obligation requires further storage, we delete or anonymise the data rather than continuing to hold it. Closing your account does not itself trigger immediate deletion of every record we hold about you.

Why We Process Your Data

We process your personal data to operate your account: this includes verifying your age and identity, processing deposits and withdrawals through PayID, Neosurf, Visa, Mastercard, Skrill, Neteller, and our supported cryptocurrencies, administering bonuses such as the welcome package and the Friday reload, and providing support through live chat and email. The legal basis for most of this processing is the performance of the contract formed when you register and accept our terms. Where processing is not necessary for the contract itself, such as certain analytics or marketing communications, we rely on your consent or on our legitimate interest in preventing fraud, multi-accounting, and bonus abuse.

We share your data with the parties needed to run your account and process your transactions. Payment providers, including PayID, Neosurf, Skrill, Neteller, and our cryptocurrency payment partners, receive the transaction data necessary to complete deposits and withdrawals. KYC verification services receive the identity documents you submit, such as your driver’s licence, passport, or Medicare card, to confirm your identity before a withdrawal is released. Game providers, including Pragmatic Play, Evolution Gaming, Playtech, and the other studios featured across the platform, receive gameplay data necessary to run individual game rounds and calculate results. We do not sell your data to third parties for marketing purposes. If you believe your data has been mishandled, you may lodge a complaint with a supervisory authority in your jurisdiction in addition to contacting us directly at [email protected].

What We Collect and the Rights You Can Exercise

The data we collect falls into several categories: registration details such as your name, date of birth, and email address; payment data linked to the method you use, whether PayID, a card, an e-wallet, or a cryptocurrency wallet; KYC documents submitted at your first withdrawal; and technical data including your IP address, device type, and session logs generated while you use the site. We also use cookies, split into essential cookies needed to keep you logged in and process transactions, and analytics cookies that help us understand how the site is used. You can opt out of non-essential analytics cookies through your browser settings, which blocks or deletes them without preventing you from using the core site.

You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate data, to request deletion where we no longer have a lawful basis to keep it, to restrict or object to certain processing, and to request a portable copy of your data in a common format. Any of these rights can be exercised by contacting us directly, and we will confirm what action has been taken once your request is verified.

Contact Us About Your Personal Data

For any request relating to your personal data, including access, correction, deletion, or a question about how your information is processed, contact us at [email protected]. Include your registered account email so we can verify your identity before actioning the request, and describe the specific data or processing activity your request relates to. We aim to respond to personal data requests within a reasonable timeframe consistent with the retention and verification obligations described earlier in this policy.