Legal Notice for Dragonslots Casino
Who Operates Dragonslots
Dragonslots is operated by Latcas B.V., a company registered at Emancipatie Boulevard Dominicio F. Don Martina 31, Willemstad, Curacao. Latcas B.V. is registered under Curacao jurisdiction and operates Dragonslots alongside the Hell Spin and Slotsgem platforms under the same corporate group, each carrying its own licence issued by the Curacao Gaming Authority. Where a detail about the company’s corporate registration is not published on this site, we do not speculate on it here; direct any query about the operator’s corporate status, including requests for further documentation, to [email protected] and a member of our team will respond directly.
Filing a Complaint
If you have a complaint about your account, a transaction, or a bonus decision at Dragonslots, the first step is to contact our support team at [email protected] or through live chat, describing the issue and any relevant transaction or bonus reference you have. We aim to resolve most complaints directly through this process, and our team will confirm receipt and set out the next step within the response times described on our contact page. Where a complaint cannot be resolved to your satisfaction through our support channels, you may escalate it to the Curacao Gaming Authority, the regulator responsible for Latcas B.V.’s licence, which handles disputes that operators are unable to settle with players directly.
Content and Trademark Ownership
The text, layout, and original graphics on this site belong to Latcas B.V. as operator of Dragonslots, and may not be reproduced without permission. Game titles, provider logos, and related trademarks, including those of Pragmatic Play, Evolution Gaming, Play’n GO, NetEnt, Nolimit City, and every other studio featured on the platform, remain the property of their respective owners and are used here to describe the games available, not to claim any affiliation beyond a standard content arrangement. Latcas B.V. is responsible for the content published on this site, including game descriptions, bonus terms, and payment information, and for keeping that content accurate and current as promotions and providers change.
External Sources
Where this site references information originating outside Dragonslots, such as a game provider’s own published return-to-player figures or a regulator’s public register, we present that information in good faith but do not independently verify or guarantee its ongoing accuracy. Figures such as RTP percentages are set and published by the game studio itself, not by Dragonslots, and can change following a studio update to a specific title. Any external reference on this site is provided for context only and should be confirmed against the original source before you rely on it for a decision about your play.
Our Licence and Contact Details
Dragonslots operates under a licence issued by the Curacao Gaming Authority to Latcas B.V., the entity named throughout this notice as the operator of the platform. This licence authorises Latcas B.V. to offer online casino games, including pokies and live dealer titles, under Curacao’s regulatory framework. It is an offshore authorisation only, and this site does not operate under, and does not claim, any licence issued by an Australian authority; a player accessing Dragonslots from within Australia does so under this Curacao framework rather than under domestic Australian gambling law, and remains responsible for confirming that this arrangement is acceptable in their own circumstances. For any question about this notice, the licence, or the operator’s identity, contact us at [email protected].